Last Updated: March 2025 | Website: xceltally.com
1. Who We Are
XcelTally is an online store that sells professionally designed Excel Templates to help individuals and businesses manage data efficiently. Our website is hosted at xceltally.com and is hosted on Hostinger, built on WordPress.
2. Information We Collect
When you visit or purchase from XcelTally, we may collect the following information:
- Personal Information: Your name, email address, billing address, and phone number (provided during checkout).
- Payment Information: We do not store your credit/debit card details. Payments are securely processed by trusted third-party payment gateways.
- Technical Information: IP address, browser type, device type, pages visited, and time spent on the website (collected automatically via cookies).
- Communication Data: Any information you share when contacting us via email or contact forms.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your orders (deliver download links).
- To send order confirmations and receipts to your email.
- To respond to your support queries or refund requests.
- To improve our website, products, and user experience.
- To send occasional promotional emails about new templates or offers (only if you have opted in).
- To comply with legal obligations and prevent fraud.
4. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function (e.g., shopping cart, login session).
- Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).
- Marketing Cookies: To show relevant advertisements (if applicable).
You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functionality.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:
- Payment Processors: To process transactions securely (e.g., Razorpay, PayPal, Stripe).
- Hosting Providers: Hostinger, which hosts our website, may have limited access to server logs.
- Legal Requirements: If required by law or to protect our rights and users.
6. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:
- SSL (HTTPS) encryption on our website.
- Secure payment gateways for all transactions.
- Limited access to personal data within our team.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order details are typically retained for up to 5 years for accounting and legal purposes. You may request deletion of your data by contacting us.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Correction: Request correction of inaccurate data.
- Right to Deletion: Request deletion of your personal data (“right to be forgotten”).
- Right to Opt-Out: Unsubscribe from our marketing emails at any time using the unsubscribe link.
To exercise any of these rights, contact us at support@xceltally.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.
10. Children’s Privacy
XcelTally is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Website: xceltally.com
- Email: support@xceltally.com